- About ICTS
- Our Activities
- Our Team
- For Students
- For Staff
- Service Level Agreement
- Printing Overview
- Printing Guide
- Email Client Setup Guide
- Integrated Technology Classroom Usage
- AUA Wi-Fi set-up for Windows 7 and Vista
- Using Internet Explorer for FTP File Transfers
- Meeting Room Booking System Guide
- Request Tracking System Guide
- Remove Proxy Settings
- GoToMeeting Participant Guide
- GoToMeeting Organizer Guide
- Regulations & Policies
- Ask a Question
The AUA Information and Communication Technologies Services Department provides IT-related strategy, applications, infrastructure, and support services to the AUA community. ICTS ensures that leading-edge technology is readily accessible to faculty and students to complement their teaching and learning experience.
We are a service organization that continually engages with our community to provide technology which enables an exceptional learning and research environment at AUA.
Commitments and Goals
ICTS has made specific commitments, each paired with goals designed to see them through.
ICTS’s core commitments are to Community Service, Operational Stability, Technology Leadership and People Development. Our commitments have been chosen to support AUA’s IT mission, capitalize on our strengths and focus on the needs of our community including our staff, faculty and researchers.
ICTS engages with the AUA community to identify their needs and is accountable for delivering effective technology solutions.
Be responsible for the actions and decisions we make and accountable for resulting outcomes. Using appropriate metrics and benchmarks, we will measure the performance, cost effectiveness and reliability of the services we provide, and make this information available to the university community.
ICTS provides an efficient, secure and reliable operating environment that is transparent and adaptable.
We will use current and stable technologies, project management and improved procedures to enhance quality, throughput, and performance to enable the University to achieve goals and execute strategies. Our policies and practices will provide mitigating actions and minimize risk for any unexpected service degradations or outages.
ICTS provides vision and leadership in the planning, delivery and sustainment of technology solutions.
We consider all aspects of economic, environmental and social sustainability in our utilization of information technology.
ICTS provides a safe and respectful environment that attracts and retains exceptional people.
We strive to develop a sustainable, healthy workplace within a culture of positive values and good relationships. We are dedicated to providing an environment of mutual respect where employees can thrive and build their careers at AUA.