ABOUT ICTS

The AUA Information and Communication Technologies Services Department provides IT-related strategy, applications, infrastructure, and support services to the AUA community. ICTS ensures that leading-edge technology is readily accessible to faculty and students to complement their teaching and learning experience.

Our Vision

We are a service organization that continually engages with our community to provide technology which enables an exceptional learning and research environment at AUA.

Commitments and Goals

ICTS has made specific commitments, each paired with goals designed to see them through.
ICTS’s core commitments are to Community Service, Operational Stability, Technology Leadership and People Development.   Our commitments have been chosen to support AUA’s IT mission, capitalize on our strengths and focus on the needs of our community including our staff, faculty and researchers.

Commitment

Goal

Community Service
ICTS engages with the AUA community to identify their needs and is accountable for delivering effective technology solutions.
Accountable
Be responsible for the actions and decisions we make and accountable for resulting outcomes. Using appropriate metrics and benchmarks, we will measure the performance, cost effectiveness and reliability of the services we provide, and make this information available to the university community.

Collaborative
Together, we work with the AUA community to achieve AUA’s vision.  By coordinating mutual activities and leveraging pooled resources, we deliver IT solutions that are the best for AUA.

Operational Stability
ICTS provides an efficient, secure and reliable operating environment that is transparent and adaptable.
Reliable
We will use current and stable technologies, project management and improved procedures to enhance quality, throughput, and performance to enable the University to achieve goals and execute strategies.   Our policies and practices will provide mitigating actions and minimize risk for any unexpected service degradations or outages.

Secure
We ensure the privacy, security and integrity of information entrusted to us, while making authorized access to information easy.  We will use sound audit, change management, testing procedures and quality control to provide security and integrity of the data within our purview.

Cost Effective
Our technology solutions will effectively address AUA’s challenges and opportunity. We seek to promote financial sustainability and deliver transparency with respect to the associated costs.  We engage all units of the University to reduce redundancies and fully leverage our shared IT resources.

Technology Leadership
ICTS provides vision and leadership in the planning, delivery and sustainment of technology solutions. 
Sustainable
We consider all aspects of economic, environmental and social sustainability in our utilization of information technology.

Innovative
ICTS values and encourages creativity, innovation and the open exchange of ideas to address the systems, informational and process needs of the University community now and into the future.

People Development
ICTS provides a safe and respectful environment that attracts and retains exceptional people.
People
We strive to develop a sustainable, healthy workplace within a culture of positive values and good relationships.  We are dedicated to providing an environment of mutual respect where employees can thrive and build their careers at AUA.

ICTS News

  • Car Booking system implemented
  • PaperCut print management system deployment for printing from Library and Labs
  • New proximity Student ID cards implementation
  • GSM gateways installation
  • Google Apps for Education deployment, Migration to Google Mail for Staff, Faculty, Students and Alumni
  • Two training sessions conducted for Staff and Faculty related to Google Apps features
  • Two new labs for iBT tests establishment
  • IP cameras setup and live implementation in university labs
  • Upgrade of Moodle e-Learning@AUA application to version 2.5
  • Replacement of Kaspersky antivirus with avast! Endpoint Protection Suite
  • 24 August 2012 - AUA new website went live!
  • AUA Internet bandwidth increased up to 25Mb
  • Wi-Fi connection is already available in AUA Main building
  • Room booking system implemented
  • AUA new website development in progress